Happy Teams and Successful Hospitals – Creating Your Game Plan for Our Evolving “Normal”

Senani Ratnayake

BSc, RVT

Senani Ratnayake has been educating veterinary professionals for over 16 years. She began her career as an RVT in small animal practice, discovering her niche after recognizing that many of her colleagues chose veterinary medicine because they felt more connected to animals, than people. She used her experiences, knowledge and natural way with words to become a catalyst for change within the industry by founding Motivatum Consulting. Working in practice, Industry and with a corporate group, she has gained a unique perspective and utilizes these insights to relate to, and engage, her audience. Having most recently spent time as the Director of Learning and Engagement for a Canadian group of veterinary hospitals, she is currently focused on her work as an independent practice consultant, coach and speaker. Senani is best known for her sessions on customer service, management, leadership, team building, compliance and communication. Having received multiple awards for her contributions to the profession, she is noted as a thought-provoking story-teller, providing practical tools and applicable solutions for the everyday realities of the veterinary profession. Senani is a Past President of both the Ontario Association of Veterinary Technicians and the Toronto Academy of Veterinary Medicine. In Senani’s world, feeling valued builds connection, connection motivates learning, learning leads to change, and change creates measurable results.