Webinars for the whole veterinary team

Becoming a Better Veterinary Practice- Using Technology in Practice to Strengthen the Veterinary-Client Bond

Free Webinar brought to you by Hill’s Pet Nutrition, USA – Innovation Series
1 Hr of RACE CE pending
Approved for 1 hour of NYSED credit

Speaker
Dr. Stacee Santi

Start Date
June 30, 2021
If you are attending from the United States or Canada, or the U.S. territories of Puerto Rico and the Virgin Islands, and need this webinar for RACE credit, please fill out the Hill’s survey at hills.us/santisurvey so we can certify your CE credits with RACE/AAVSB.

Summary

Delivering exceptional client service and patient care is the goal of every veterinary team. But, let’s be real: Accomplishing this requires effort, focus, and the ability to adapt so you can learn new approaches and use new tools during changing times.

In this session, you’ll learn innovative strategies and processes that will knock your clients’ socks off, and keep your business on track for growth and success. After this workshop, you will:
  • Have a clear understanding of how often your clients want to be updated when their pet is hospitalized
  • Be familiar with 2-Way Chat, and understand how to implement the service in your practice, including scripting for your team, implementing into your operational flows, and charging for the service
  • Be able to provide lab results virtually using Loom
  • Be introduced to a new role for remote employees
  • Learn how to charge for phone time

When is it?

Note: This webinar is being recorded. If you are unable to attend the live lecture, a link to the recording will be shared with you a few days following the lecture.

Speaker

Stacee Santi

DVM

Stacee Santi, DVM, is the founder and CEO of Vet2Pet, the only customizable, all-in-one client engagement and communication platform for veterinary practices. Since earning her DVM from Colorado State University in 1996, Dr. Santi has accumulated more than 20 years of clinical experience in small animal and emergency practice, has spent significant time serving on various industry advisory boards, and served as 2020 president of the Colorado Veterinary Medical Association. Considered a key opinion leader on mobile applications and veterinary reward programs, Dr. Santi is passionate about helping veterinary practices better connect with their clients so pets get the best care and veterinary professionals enjoy more fulfilling, balanced careers. Dr. Santi lives in Durango, Colorado, with her husband, three horses, two dogs, 1 cat, three chickens, four ducks and hopefully a baby burro one day.

Watch the Recording of this lecture and get your CE certificate here